Job title: Destination Managers
With specialist knowledge of one or more of the following areas: Latin America, Southern Africa, Middle East, South East Asia
Location: Cheltenham with Remote / Hybrid option
Salary: £25,000-£30,000 a year basic, with commission.
OTE: £30,000-£50,000 a year.
Do you know and love travel? Are you looking for flexibility, autonomy, and the chance to develop deep, specialist knowledge? Then read on!
Holiday Architects and you
Holiday Architects is one of the fastest-growing, most ambitious, and most progressive specialist tour operators in the UK. We’ve built our success on really listening to and understanding our clients, and using our expert destination knowledge to put together the perfect, tailor-made holiday for them.
If you’re good enough to get a job here, then we believe we can trust you to perform the job to the best of your ability and deliver the required performance (no micro-managing here!). Because we trust you to do this, we offer flexible working hours, no weekend work and currently only require you to be in the office one day a month (although we’re a social bunch, and you’ll find a good few of us in the office most days!).
The majority of your time will be spent working with our lovely clients, designing their perfect holiday for them and delivering the service, advice, and peace-of-mind HA has become known for. We also trust you to own your product and your role, not just the sales process. Because you’ll only focus on one or two countries, your level of knowledge of those countries (supported by familiarisation trips) will be so high, you will decide what the “Holiday Architects” product looks like for your country, and then choose how to present that to our clients, on the website, in our quotes, and in conversation, as well as maintaining the relationships with all relevant suppliers.
You’ll have the chance to really listen to our clients and build relationships with them, and we will support you by providing training, familiarisation trips, and the space to decide how best to apply all your knowledge to the job.
You’ll be working as part of a remarkable team, who support and mentor each other, and take collective responsibility for the company culture. It’s a fun, social team as well, with lunches, sports events, evenings out, and regular office parties. You’ll have a direct say in how the company operates, as well as the chance to get involved in areas of the business away from sales and product; this could be anything from helping formulate a social media marketing campaign, to controlling the office refurbishment budget.
Skills and attributes
Successful candidates are likely to have to following skills and attributes:
- Detailed on-the-ground knowledge of one or more of the following regions: Latin America, Southern Africa, Middle East, South East Asia
- At least two years experience in the travel industry.
- A proven ability to listen and understand clients.
- Ambition and then drive to always perform to the best of your ability.
- The ability to flourish and be motivated in an environment that gives you space to work out the answers for yourself, rather than being given them.
- In your role as a Destination Manager, you will be the sole point of contact for your clients, from the moment they contact us, until they return (delighted!) from their holiday. You’ll listen to them and understand them, and then apply your in-depth destination knowledge to design them the perfect holiday and secure the arrangements with our partners across the globe.
£30-£50,0000 per annum, made up of a £25-£30,000 basic salary, plus commission/bonus. Pension included.
Reasons to believe
We make a lot of claims about our growth, the quality of our service, and the work environment here. The sort of candidate we’re looking for will probably want us to back these claims up! So here goes: we’re the winners of Wanderlust magazine’s Top Tour Operator for 2018 & 2019 (and in their Top Ten for “Best Response to the Pandemic”), and very proud of our 96% Excellent rating on Trustpilot. We’re finalists in the “High Growth Business” category of the SME National Business Awards, and winners of the Gloucestershire Business Awards “Best Place To Work” in 2018!
Get in touch!
If you can see yourself here at Holiday Architects in this role, then please send a CV and cover email to [email protected].
Please be sure to let us know why you think you’ll be perfect and which of the above destinations you have extensive knowledge of.