- Travel With Confidence
- Our Flexibility Promise
- Adapting To Stay Safe
- Handling The Crisis
- Current Bookings
Travel With Confidence
With lockdowns lifting and travel corridors opening, attention is starting to turn to the thought of booking a well-earned break after what has been a trying time for all. Here at Holiday Architects, we have always maintained the high standards you would expect of a Tour Operator, allowing you to book with confidence no matter the destination. With our working operations under constant review, that is a truer statement now more than ever.
To us, the safety of our clients and the peace of mind you get from flexibility when booking a trip is paramount. How travel looks in this new world is ever-evolving, but we believe the following information will give you the confidence that when booking a trip with Holiday Architects you are booking with a company that not only values your safety, but will support you every step of the way.
Every holiday we design is either ATOL or Travel Vault protected. This means that should anything unexpected happen to us as a company, your money is safe. For full information on the ways your money is protected when you book a holiday with us, read our full financial protection policy here.
If you have any questions not covered below, please do not hesitate to get in contact. The HA team is ready and waiting to listen to any Coronavirus related questions you may have.
Our Flexibility Promise
We appreciate that Coronavirus has made the future more uncertain, and this is as true of your holiday arrangements as anything else. We want to give you the confidence to book your holiday knowing that if something unforeseen comes along, we will be as flexible as possible in dealing with the situation. So, we’re making some changes to our Booking Terms & Conditions for any booking made after 1st July 2020. In summary those changes are:
• Increased flexibility that allows you to postpone your trip for any reason (subject to unrecoverable costs), up until 45 days before departure.
• Greater flexibility, and waiving of amendment fees, if you postpone or make changes to your booking.
• Lower cancellation fees than our standard T&Cs as a result of cancellation due to Coronavirus.
• Non-refundable deposits reclaimable as a travel voucher (less unrecoverable costs), if you cancel up to 45 days before your trip – regardless of the reason.
• Lower fees for booking changes or a more generous refund for cancellations made by you within 45 days of departure if a travelling client, or one of their family members, is affected by Coronavirus.
For further information, please read our full flexibility guarantee T&Cs found here.
Our flexibility guarantee is an addition to our standard booking T&Cs which can be found here.
Adapting To Stay Safe
Across the 29 destinations we offer holidays to, each has been impacted differently by Coronavirus and is dealing with the gradual return to normality in their own way.
We are working very closely with our representatives in each country to ensure they are taking all of the necessary steps to ensure your safety as best as possible.
Precautions being taken vary from country to country and include but are not limited to:
• Chauffeur-guides being screened for Coronavirus on arrival at the airport, prior to pick-up.
• All vehicles to be fully disinfected each morning and evening.
• Hand-sanitizer made available in all vehicles and from all guides for use throughout each day.
• Tours may be rerouted to avoid crowded places where social distancing might be difficult.
For a more detailed example here’s a look at what’s being done by our trusted partners in South East Asia, to deliver a safer travel experience. Similar practices are being undertaken by our on-the-ground partners globally.
As the situation is still changing worldwide by the day, we are ensuring we stay up to date with government guidelines and FCO advice, which can be found here. If you have any questions regarding travel to a particular destination, don’t hesitate to give us a call on 01242 253 073.
Handling The Crisis
Throughout the Coronavirus pandemic, the HA team was on hand working harder than ever to ensure all our clients returned safely to the UK. In what has been the most trying time the travel industry has ever seen, we never let our standards slip. Our phones were never turned off, and the support of our travel specialists remained available 24/7. Where clients had future trips booked, we offered refunds where necessary or postponed trips to a later date if our clients preferred.
All this was achieved whilst receiving some of the best client feedback we have ever had. But don’t just take our word for it, here’s just some of the feedback received on our handling of the Coronavirus pandemic…
We would highly recommend Holiday Architects from their administrative and crisis management capabilities and will write a review on our return from Morocco next year! – Ian Greenwood (Morocco)
Given these challenging times and potential travel restrictions, Holiday Architects have gone that extra mile (again) and provided practical solutions and alternative options for the booking to Cape Town that we had made. – Jim Hughes (South Africa)
Absolutely brilliant experience. Kim keeps in touch in a very quick manner and phones to assist and reassure us. Given the current situation, she has helped us to make a decision in regards to our holiday. The response to our request to postpone was met very positively and Kim has supported us 100% with information to help with decision making. – Tina (California)
We take the safety of our clients and staff very seriously and with this still-evolving situation, we are working very hard to ensure we’re aware of all developments, ensuring all our clients are able to enjoy the trips they’ve been dreaming of. Further information on the situation with current bookings and how we are operating them can be found here.