Coronavirus covid-19 update

Coronavirus (Covid-19) update

Published by

It’s undeniable that Covid-19 has had a massive impact on the travel industry. However, we can now act in confidence that the end of the crisis is in sight, with a renewed belief that the desire to travel and explore our wonderful planet will remain as we enter a post-pandemic world. 

We’re cautious in our optimism though. We know that there will be bumps in the road from now to the return of restriction-free travel and fully appreciate that flexibility when booking future holidays will be of key importance for our clients.

Holiday Architects have always taken the safety of our clients and staff very seriously. And so, with this ever-evolving situation, we are working very hard to ensure we’re aware of all developments as they unfold. The information below explains the current situation in more detail and how we are operating in light of it. 

The current situation

If you have a trip coming up or are considering booking a holiday in the near future, you will understandably have a number of questions regarding travel and Covid-19. We’re keeping up-to-date with the situation using the World Health Organization’s situation reports and dashboard; these numbers lag slightly behind media reports, but they have the advantage of being verified. In addition, we are keeping up to date with the government’s response here and their advice on travel here.

FCDO advice 

We follow the FCDO advice on whether it’s safe or not to travel to any given country. Our team is monitoring the global situation constantly, ready for when each of our destinations opens up for travel, or indeed if any countries close their borders. We’re working hard to ensure that those most immediately impacted by these changes are given the assistance they need.

The impact on our holidays

Whilst we’ve postponed or cancelled all holidays that have been due to depart between the start of the crisis and late 2020, we believe that travel will start to open up over the course of the coming 6-8 months. We’re very excited about helping people with the holidays they will surely need and deserve when normality returns. We have been here for our clients throughout the Covid-19 crisis (we never shut the office, or stopped answering the phones) and the team is ready and waiting to get designing trips for new and returning clients into 2021 and beyond.

What does this mean for your holiday?

If you are due to depart before 30th April 2021

We recognise that uncertainty and concerns over Covid-19 may make you uncomfortable travelling over the coming months. For this reason, we are contacting booked clients who are due to travel in before the 30th April 2021 to offer postponement without the usual charges outlined in our terms and conditions.

If you are travelling within this time, one of our specialists should be in touch with you shortly if they haven’t been already. Do contact us on 01242 253 073 if we’ve not managed to speak to you yet.

If you are due to depart from 1st May 2021 onwards

We are currently dealing with clients due to depart prior to May 2021, and our expectation and hope is that those trips from May 2021 onwards stand a high chance of being able to go ahead. So, for now we are leaving things as they are, and will continue to assess the situation as we get closer to that time. We want to have every opportunity of sending you away on your holiday, to dive into our fascinating destinations and build some amazing memories, once it is safe to do so. That’s the goal we’re working towards throughout all of this.

If you are considering booking a holiday with us

We appreciate that Covid-19 has made the future more uncertain, and this is as true of your holiday arrangements as anything else. We want to give you the confidence to book your holiday knowing that if something unforeseen comes along, we will be as flexible as possible in dealing with this. So, we’ve made some changes to our Booking Terms & Conditions for any booking made after 1st July 2020, as part of our Flexibility Promise, which you can find here.

If you have any additional questions or concerns, please don’t hesitate to call us or send us an email. We’re here to help. Rest assured that we’re not taking this situation or your safety lightly and will be keeping a close eye on the situation as it develops.

*The information on this page will be updated as the situation changes.