As you will undoubtedly be aware, recent months have seen the emergence of Covid-19, an illness caused by a new strain of the coronavirus. It would be impossible and irresponsible to ignore the frequent developments that are unfolding worldwide, and of course what that means for travel and your holidays.
We take the safety of our clients and staff very seriously and with this still-evolving situation, we are working very hard here at Holiday Architects to ensure we’re aware of all developments. The information below explains the current situation in more detail and how we are operating in light of it.
The current situation
If you have an upcoming trip or are considering booking a holiday in the near future, you will understandably have a number of questions regarding the current outbreak of Covid-19. We’re keeping up-to-date with the situation using the World Health Organization’s situation reports and dashboard; these numbers lag slightly behind media reports, but they have the advantage of being verified. In addition, we are keeping up to date with the government’s response here and their advice on travel here.
We follow the FCO advice on whether it’s safe or not to travel to any given country. Currently the FCO is advising against all but essential international travel. We’re working hard to ensure that those most immediately impacted by these changes are given the assistance they need.
The impact on our holidays
Whilst international travel is currently not possible, we are looking forward to the point when this changes and our clients will be able to travel again, enjoying the wonderful trips we have planned for them. We’re very excited about helping people with the holidays they will surely need and deserve when normality returns.
What does this mean for your holiday?
If you are due to depart before 30th November 2020
We recognise that uncertainty and concerns over coronavirus may make you uncomfortable travelling over the coming months. For this reason, we are contacting booked clients who are due to travel in befire the 20th November 2020 to offer postponement without the usual charges outlined in our terms and conditions.
If you are travelling within this time, one of our specialists should be in touch with you shortly if they haven’t been already. Do contact us on 01242 253 073 if we’ve not managed to speak to you yet.
If you are due to depart from 1st December 2020 onwards
Our priority is to deal with the clients most immediately impacted by the changing situation and any FCO advice. For trips due to depart in Dember onwards, for the time being, we are leaving things as they are, both to give us the time to deal with clients immediately impacted, and as the situation is still changing. We want to have every opportunity of sending you away on your holiday, to dive into our fascinating destinations and build some amazing memories, once it is safe to do so. That’s the goal we’re working towards throughout this.
If you are considering booking a holiday with us
We appreciate that COVID-19 has made the future more uncertain, and this is as true of your holiday arrangements as anything else. We want to give you the confidence to book your holiday knowing that if something unforeseen comes along, we will be as flexible as possible in dealing with this, so we’re making some changes to our Booking Terms & Conditions for any booking made after 1st July 2020, as part of our Flexibility Guarantee, which you can find here.
If you have any additional questions or concerns, please don’t hesitate to call us or send us an email. We’re here to help. Rest assured that we’re not taking this situation or your safety lightly and will be keeping a close eye on the situation as it develops.
*The information on this page will be updated as the situation changes.